Customer Support Manager

Ycode is the no-code builder where things just make sense. Our sleek visual editor, built-in user authentication and integrated databases let people launch custom web projects with ease—absolutely no coding involved.

We’ve launched Ycode Beta on January 31st, 2021 and we’re ready to expand our team!

New customers are joining Ycode every day, and they'll need your support. Ycode is looking for talented people that can help builders get ahead and answer their technical and non-technical questions. Familiarity with no-code or development comes in handy!

What we expect from you

• 1+ years of experience in a customer-facing technical support role

• Passionate about providing outstanding customer service

• Enthusiastic about making personal connections and exploring customer needs, all while efficiently navigating resources to resolve inquiries quickly

• The ability to comfortably interact with customers with varying technical savviness

• Good understanding of SaaS applications

• Self-motivated attitude and fast learner

• Outstanding attention to detail

• Proficient verbal and written communication skills in English

• Ability to work with teams across multiple time zones and countries

• Availability to work up to one in two weekends, as needed

What we offer

• Salary: $32,000-$38,000 (gross)

• Company-paid retreats that we call workations. We gather twice a year for a week in an exotic location to work, learn and have fun together

• Generous vacation policy. Take time off when you need it. We trust you

• Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.

• Company-paid creative days. Go out explore and share your discoveries with the team afterward

• MacBook and other tools that'll help you to do your job efficiently

• Remote-first culture

• Check the full list of our awesome benefits here