MailerSend is a cloud-based transactional email service built for developers, but designed so that an entire team, including designers, project managers and marketing people can use it.
1+ years experience in a customer-facing technical support role
Experience in working with RESTful APIs and skilled in troubleshooting related issues
Experience in working with 3rd party integrations
Good understanding of SaaS applications
Proficient verbal and written communication skills in English
Excellent communication skills and the ability to comfortably interact with a wide variety of customers (with varying technical savviness)
Ability to work with teams across multiple time zones and countries
Passionate about providing outstanding customer service
You can make a personal connection and explore customer needs, all while efficiently navigating resources to resolve inquiries quickly
Outstanding attention to detail
Availability to work up to one in two weekends as needed. We are looking to fill two different shifts:
Shift #1 is from 5 PM to 1 AM EET (9 AM - 5 PM CST)
Shift #2 is from 1 AM to 9 AM EET (5 PM - 1 AM CST)
What we offer
Salary: $32,000-$38,000 (gross)
Company-paid retreats. We gather twice a year for a week in an exotic location to work, learn and have fun together
Generous vacation policy. Take time off when you need it. We trust you
Company-paid creative days. Go out, explore and share your discoveries with the team afterward
Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.
MacBook and other tools that'll help you to do your job efficiently
Check the full list of our awesome benefits here
Cloud-based transactional email service built for developers, but designed so entire teams can contribute.