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Nov 24 2021 10:30

Customer Support Manager

Full-Time

MailerSend is a cloud-based transactional email service built for developers, but designed so that an entire team, including designers, project managers and marketing people can use it.

We're looking for smart, customer service-focused people to help our customers with both their technical and non-technical issues and questions. Moreover, you will review customer accounts to make sure they comply with our Terms of Use.

Requirements

  • 1+ years experience in a customer-facing technical support role

  • Experience in working with RESTful APIs and skilled in troubleshooting related issues

  • Experience in working with 3rd party integrationsĀ 

  • Good understanding of SaaS applicationsĀ 

  • Proficient verbal and written communication skills in English

  • Fast-learner

  • Excellent communication skills and the ability to comfortably interact with a wide variety of customers (with varying technical savviness)

  • Ability to work with teams across multiple time zones and countries

  • Passionate about providing outstanding customer service

  • Self-motivated attitude

  • You can make a personal connection and explore customer needs, all while efficiently navigating resources to resolve inquiries quickly

  • Outstanding attention to detail

  • Availability to work up to one in two weekends as needed. We are looking to fill two different shifts:

    • Shift #1 is from 5 PM to 1 AM EET (9 AM - 5 PM CST)

    • Shift #2 is from 1 AM to 9 AM EET (5 PM - 1 AM CST)

    • What we offer

      • Salary: $32,000-$38,000 (gross)

      • Company-paid retreats. We gather twice a year for a week in an exotic location to work, learn and have fun together

      • Generous vacation policy. Take time off when you need it. We trust you

      • Company-paid creative days. Go out, explore and share your discoveries with the team afterward

      • Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.

      • MacBook and other tools that'll help you to do your job efficiently

      • Remote-first culture

      • Check the full list of our awesome benefits here

MailerSend

New York, US

Cloud-based transactional email service built for developers, but designed so entire teams can contribute.

Visit website

This is a demo project built without code using Ycode