Customer Support Manager

MailerSend is a cloud-based transactional email service built for developers, but designed so that an entire team, including designers, project managers and marketing people can use it.

We're looking for smart, customer service-focused people to help our customers with both their technical and non-technical issues and questions. Moreover, you will review customer accounts to make sure they comply with our Terms of Use.

Requirements

• 1+ years experience in a customer-facing technical support role

• Experience in working with RESTful APIs and skilled in troubleshooting related issues

• Experience in working with 3rd party integrations 

• Good understanding of SaaS applications 

• Proficient verbal and written communication skills in English

• Fast-learner

• Excellent communication skills and the ability to comfortably interact with a wide variety of customers (with varying technical savviness)

• Ability to work with teams across multiple time zones and countries

• Passionate about providing outstanding customer service

• Self-motivated attitude

• You can make a personal connection and explore customer needs, all while efficiently navigating resources to resolve inquiries quickly

• Outstanding attention to detail

• Availability to work up to one in two weekends as needed. We are looking to fill two different shifts:

  • Shift #1 is from 5 PM to 1 AM EET (9 AM - 5 PM CST)

  • Shift #2 is from 1 AM to 9 AM EET (5 PM - 1 AM CST)

  • What we offer

    • Salary: $32,000-$38,000 (gross)

    • Company-paid retreats. We gather twice a year for a week in an exotic location to work, learn and have fun together

    • Generous vacation policy. Take time off when you need it. We trust you

    • Company-paid creative days. Go out, explore and share your discoveries with the team afterward

    • Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.

    • MacBook and other tools that'll help you to do your job efficiently

    • Remote-first culture

    • Check the full list of our awesome benefits here